Privacy Policy

This Privacy Policy explains how Overlander Pictures collects, uses, and protects your information. We operate from British Columbia, Canada, and process payments via Stripe.

1. Who We Are

Overlander Pictures (“we”, “us”, “our”) provides photo printing and creative services. If you have questions about this policy or your data, contact support@overlanderpictures.com.

2. Information We Collect
  • Account Data (UserSpice): username, email, hashed password, basic profile fields, preferences, IP for security logs.
  • Order & Shipping Data: name, email, address, phone (optional), ordered items, print size/options, delivery method.
  • Payment Data: processed by Stripe. We do not store your full card number; Stripe provides us a transaction ID and status.
  • Uploaded Content: images you upload for printing and any related metadata (e.g., filename, size, timestamps).
  • Usage & Device Data: basic logs, IP address, browser type, and pages visited for security and troubleshooting.
  • Cookies: session cookies to keep you logged in and to maintain your cart/order flow.
3. How We Use Your Information
  • Provide and secure your account (authentication, fraud prevention, abuse detection).
  • Process orders, payments, printing, packaging, and shipping.
  • Send essential emails (order confirmations, shipping updates, account notices).
  • Improve site reliability, performance, and user experience.
  • Comply with legal obligations (tax, accounting, security logs).
4. Legal Bases (Canada/EU/UK visitors)

Where applicable, we process data under: contract necessity (to fulfill orders), legitimate interests (security, improvement), legal obligation (records/financial compliance), and consent (where required for optional features).

5. How We Share Information
  • Stripe: to process payments securely.
  • Shipping Carriers: to deliver your order (address and contact details as needed).
  • Service Providers: limited access for hosting, error logging, or security (only what’s necessary to perform services).

We do not sell your personal information.

6. Data Retention
  • Account & Order Records: kept as required for accounting, tax, and legal compliance (typically 7 years in Canada).
  • Uploaded Images for Printing: kept only as long as needed to fulfill the order and for limited reprint windows, then removed or archived.
  • Security Logs: kept for a reasonable period to investigate abuse or system issues.
7. Security

We use industry-standard measures to protect your information (HTTPS, access controls, hashed passwords). No online method is 100% secure, but we work to safeguard your data continuously.

8. Your Rights & Choices
  • Access / Correction: view and update your profile in your account; contact us for corrections we must perform.
  • Deletion: request account deletion; we will delete non-required data and retain only what’s legally necessary (e.g., invoices).
  • Data Export: request a copy of your personal data in a portable format where feasible.
  • Cookies: you may block cookies in your browser; the site may not function correctly (login/cart).
  • Email: you can opt out of non-essential emails; transactional emails (orders, security) will still be sent.
9. International Transfers

Our services and providers (e.g., Stripe) may process data in other countries. We rely on contractual protections and industry-standard safeguards for such transfers.

10. Children’s Privacy

Our services are not directed to children under 16. If you believe a child has provided personal data, contact us to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated “Last updated” date.

12. Contact

Email support@overlanderpictures.com with privacy questions or requests. We will respond within a reasonable timeframe.

Last updated: October 2025 — Overlander Pictures, Canada

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